Refund policy
30-Day Money Back Guarantee (USA Only)
We stand behind our products and want you to be satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of delivery.
Refunds apply to the purchase price of the product only. Shipping costs are non-refundable.
This refund policy applies to orders shipped within the United States only.
🌍 All international orders are non-refundable
Shipping & Return Costs
Customers are responsible for shipping costs both ways.
Original shipping costs are not refunded. Return shipping costs will be deducted from the refund.
If free or discounted shipping was provided at checkout, the actual shipping cost incurred will be deducted from the refund.
We may offer discounted return shipping labels to simplify the process.
Return Authorization Required (RMA)
All returns must be authorized in advance.
An RMA (Return Merchandise Authorization) number is required before sending any item back. Returns sent without an RMA number will not be accepted or refunded.
Customers must contact customer support to initiate a return and receive instructions.
Product Condition & Partial Returns
Opened products are eligible for return under the following conditions:
Only one unit per product may be opened. Additional units must remain unopened to be eligible for return.
Returns must be made in good faith. We reserve the right to deny refunds in cases of misuse, abuse, or intentional damage.
Partial returns are accepted. Customers may return some items from a multi-unit order and keep the rest.
Subscription Orders
Subscription orders are intended for ongoing use and are not designed as a one-time trial.
Customers must complete at least two subscription orders to be eligible for refunds on subscription purchases.
Refund eligibility applies only to orders within the 30-day return window.
Final Sale Items
The following items are not eligible for return or refund:
Black Friday, Cyber Monday, Boxing Day, and other special event sales
Gift cards, International orders (outside the USA)
All such purchases are considered final sale.
Damaged, Incorrect, or Lost Shipments
If you receive an incorrect or damaged order, please contact us. We may request photo verification to assess the issue.
Approved cases will be replaced at no cost.
If a shipment is confirmed lost in transit by the carrier, we will replace the order.
We are not responsible for packages marked as delivered but lost, stolen, or misplaced after delivery.
Refund Processing
Refunds are issued within 3–7 business days after returned items are received and inspected.
Processing times may vary depending on volume. Customers are encouraged to contact support if they have not received an update.
Abuse & Chargeback Policy
We reserve the right to refuse returns, refunds, or service in cases of suspected abuse, misuse, or fraudulent activity.
Customers must return approved items to receive a refund. Failure to return items after receiving a refund or attempting to keep product while disputing charges may result in account action and further steps as permitted by law.
We strongly encourage customers to contact our support team before initiating a chargeback or dispute.
How to Initiate a Return
To request a return, please contact our customer support team:
Email: support@getsuperakki.com
Once approved, you will receive an RMA number and return instructions.